Electronic toll collection - ETC

Electronic toll collection (ETC) is a contactless toll collection method without mediation of a toll attendant in which the toll collection process is conducted by means of an ETC-device mounted on the windshield of the driver's car and the antenna in the toll lane. The ETC-device can be used by  users of all vehicle categories (IA, I, II, III and IV).

ETC - device can be used as electronic media for toll collection on the following motorways:

A1 Zagreb - Split - Dubrovnik Motorway 
A3 Bregana - Zagreb - Lipovac Motorway
A4 Zagreb - Goričan Motorway 
A5 Beli Manastir - Osijek - Bosnia and Herzegovina Motorway
A6 Rijeka - Zagreb Motorway
A7 Rupa - Križišće Motorway
A10 Ploče - Bosnia and Herzegovina Border
A11 Zagreb - Sisak Motorway
D425 Ploče - Karamatići
D102 Krk Bridge Toll Plaza

on Istrian "Y" Motorway that is operated by Bina Istra, subject to the open BINA ISTRA ENC user account.

At peak traffic volumes at toll plazas the company Hrvatske Autoceste d.o.o. reserves the right to convert the toll lanes reserved for ETC into combined toll lanes where toll can be paid using an ETC device, by credit cards, foreign and national currency as well as with SMART card which should make the road speed at toll plazas greater.
 

ETC pre-paid and post-paid models:

ETC 21,74%
Model pre-paid (subscription)
  • A 21,74 % discount at each payment to ETC (ENC) account 
  • ETC account tied to a specific vehicle category
  • No time limit to spending the ETC account balance 
  • Minimum amount of payment to ETC account is HRK 100,  which with the calculated discount amounts to HRK 78.26
  • The ETC device is HRK 122 
  • The ETC balance may be checked out at the toll web portal 
  • Information to access the toll web portal is obtained when opening the ETC account
1. GENERAL CONDITIONS OF USE
2. APPLICATION FORM FOR PHYSICAL PERSONS
3. APPLICATION FORM FOR LEGAL PERSONS AND BUSINESS ENTITIES 
4. ORDER FORM
5. INSTRUCTION FOR INSTALLATION AND USE OF THE ETC DEVICE (ETC)
ETC 33,48%

Model pre-paid (seasonal subscription)

  • Seasonal period (from 1 November to 31 March), out of season period (from 1 April to 31 October)
  • 33,48% discount at each payment in the seasonal period 
  • 21,74% discount at each payment in out of season period 
  • ETC account tied to a specific vehicle category 
  • No time limit to spending the ETC account balance 
  • The minimum amount of toll payment to the ETC account during the season
  • The minimum amount of toll payment to the ETC account out of season is HRK 100, which with the calculated discount amounts to HRK 78,26: Minimum amount of payment
  • The price of ETC device is HRK 122
  • ETC account balance may be checked out on the toll web portal 
  • Information to access the toll web portal is obtained when opening the ETC account 

1. GENERAL CONDITIONS OF USE
2. APPLICATION FORM FOR PHYSICAL PERSONS
3. APPLICATION FORM FOR LEGAL PERSONS AND BUSINESS ENTITIES
4. ORDER FORM
5. INSTRUCTION FOR INSTALLATION AND USE OF THE ETC DEVICE (ETC)

ETC 13,04%

Post-paid model (subsequent payment)

  • 13,04% discount
  • ENC account tied to a specific vehicle category 
  • Defered toll payment via Amex American American.jpg, Diners diners.jpg, Mastercard master.jpg, Visa visa.jpg, INA card ina card web.jpg or DKV DKV_logo mali.jpg
  • Toll costs in the period of one month are shown in the monthly invoice per contracted card 
  • Price of ETC device is HRK 122
  • ETC account balance can be seen on the toll collection web portal 
  • Information for access to toll collection web portal is provided when opening the ETC account 


1. GENERAL CONDITIONS OF USE
2. APPLICATION FORM FOR PHYSICAL PERSONS 
3. APPLICATION FORM FOR LEGAL PERSONS AND BUSINESS ENTITIES 
4. INSTRUCTION FOR INSTALLATION AND USE OF THE ETC DEVICE (ETC)

ETC 30,43%

Post-paid model (subsequent payment) for the III and IV vehicle categories 

  • 30,43% discount
  • Additional discount of 3% for the EURO 4 emission class
  • Additional discount of 5% for the EURO 5, EURO 6 and EEV emission classes
  • ETC account tied to a specific vehicle category 
  • ETC account tied to Amex American.jpg, Diners diners.jpg, MasterCard master.jpg, Visa  visa.jpg INA card ina card web.jpg , DKV DKV_logo mali.jpg and UTA UTA karticaweb_0.jpg .  
  • The cost of toll over a month period are shown on the monthly invoice per contracted card 
  • ETC device is coded to the licence plate and vehicle category 
  • The price of ETC device is HRK122
  • ETC account balance may be checked out on the toll web portal 
  • Information to access the toll web portal is obtained when opening the ETC account 

UTA kartica.jpg      DKV_Card_vecaweb.jpg

1. GENERAL CONDITIONS OF USE
2. APPLICATION FORM FOR PHYSICAL PERSONS
3. APPLICATION FORM FOR LEGAL PERSONS AND BUSINESS ENTITIES
4. REQUEST FOR ETC STANDING ORDER FOR III AND IV VEHICLE CATEGORIES OF EURO EMISSION CLASSES 4, 5 OR 6
5. INSTRUCTION FOR INSTALLATION AND USE OF THE ETC DEVICE (ETC)


PRE-PAID PRODUCTS 

ETC packages (ENC)

ETC package is a product that includes an ETC device with a stored toll value with the calculated discount of 21,74% and the corresponding holder. You may choose between three types of ETC packages for the first vehicle category: package of HRK 380.61, package of HRK 544.34 and package of HRK 882.60, and package of HRK 882.60 for II, III and IV vehicle categories. 

ETC packages may be used immediately for paying toll on all motorways operated by Hrvatske Autoceste d.o.o. and Autocesta Rijeka - Zagreb d.d. Once you spend the stored toll value in the  ETC package, you may use the device if you make additional payment on your account. 
 

slika1.jpgslika2.jpgslika3.jpg

slika5_0.jpgslika6_0.jpgslika4.jpg

 

PACKAGE PRICE TYPE OF VEHICLE DISCOUNT POINT OF SALE INCLUDED IN PACKAGE
HRK 380.61 passenger car 21,74% toll plaza, POS HRK 120 ETC device + HRK 333 toll
HRK 544.34 passenger car 21,74% toll plaza, POS HRK 110 ENC device + HRK 555 toll
HRK 882.60 passenger car 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for II vehicle category II vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for III vehicle category III vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for IV vehicle category IV vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll

SMS VOUCHERS

By purchasing one of the four SMS vouchers (for HRK 100, 300 500 OR 900) you may easily top up your ETC device with the calculated discount of 21,74%, by sending a text message that reads „code – ETC number“ to 810422.

SMS vouchers may be purchased at all toll plazas of Hrvatske Autoceste d.o.o. 24/7, at points of sale of Hrvaske Autoceste d.o.o. during work hours and at the following points of sale:  TISAK, INA, CRODUX DERIVATI, TIFON, ZAGREBAČKA BANKA, iNOVINE, HRVATSKA POŠTA, HRVATSKA POŠTANSKA BANKA  i PETROL. The users of ETC SMS service pay for the sent text message according to the standard price list of the Telecom operator whose service they use.
 

ENC BON 100 kn NOVO_0.jpgENC BON 300 kn prednja NOVO_0.jpg
ENC BON 500 kn prednja NOVO_0.jpgENC BON 900 kn prednja NOVO_0.jpg

 

Replenishing the ETC device (ENC) via text message (SMS service)

All denominations ensure a toll discount of 21,74%.

  1. After taking out the purchased voucher from the protective foil, gently scrape the foil 
  2. Underneath the scraped off foil there is a 14-digit voucher code 
  3. Enter the 14-digit voucher code into the text message 
  4. After the dash enter the first 12 digits from your ETC device (the number is on the left side of the device)
  5. Example what a message for voucher code 12345678901234 and ETC number 020098765432  should look like 
    Example: 12345678901234-020098765432
  6. Send a message to 810422
  7. Send a message to +385912080422 if you are a foreign operator mobile phone user
  8. Shortly after sending, you will get a notification about the successful replenishment of your ETC account 


The users of ETC SMS service pay for the sent text message according to the standard price list of the Telecom operator whose service they use. 


Replenishing the ETC device (ENC) via Internet banking

ETC account may be replenished via Internet banking through a transaction on:

  • HAC giro account No. 2340009-1502010330,
  • IBAN: HR1523400091502010330 where the reference number should list the first 12 digits from the ETC device
  • by creating a quotation via toll collection web portal https://prodaja.hac.hr/ with the displayed reference number