Electronic toll collection - ETC

Electronic toll collection (ETC) is a contactless toll collection method without mediation of a toll attendant in which the toll collection process is conducted by means of an ETC-device mounted on the windshield of the driver's car and the antenna in the toll lane. The ETC-device can be used by  users of all vehicle categories (IA, I, II, III and IV).

ETC - device can be used as electronic media for toll collection on the following motorways:

A1 Zagreb - Split - Dubrovnik Motorway 
A3 Bregana - Zagreb - Lipovac Motorway
A4 Zagreb - Goričan Motorway 
A5 Beli Manastir - Osijek - Bosnia and Herzegovina Motorway
A6 Rijeka - Zagreb Motorway
A7 Rupa - Križišće Motorway
A10 Ploče - Bosnia and Herzegovina Border
A11 Zagreb - Sisak Motorway
D425 Ploče - Karamatići
D76 Baška Voda - Zagvozd (Sveti Ilija Tunell)
D102 Krk Bridge Toll Plaza

on Istrian "Y" Motorway that is operated by Bina Istra, subject to the open BINA ISTRA ENC user account.

At peak traffic volumes at toll plazas the company Hrvatske Autoceste d.o.o. reserves the right to convert the toll lanes reserved for ETC into combined toll lanes where toll can be paid using an ETC device, by credit cards, foreign and national currency as well as with SMART card which should make the road speed at toll plazas greater.
 

ETC pre-paid and post-paid models:

ETC 21,74%
Prepayment using ETC device – subscription model with a 21,74% discount all around the year.

Such model has no time limits in use and the minimum subscription amount is HRK 100 and can be supplemented repeatedly according to wishes. The purchasing price of ETC device is HRK 122 and is paid when ordering the service.

GENERAL CONDITIONS OF USE
APPLICATION FORM FOR PHYSICAL PERSONS
APPLICATION FORM FOR LEGAL PERSONS AND BUSINESS ENTITIES 
Order form
INSTRUCTION FOR INSTALLATION AND USE OF THE ETC DEVICE (ETC)
ETC 33,48%

Seasonal ETC allows a discount of 33,48% in the period between November 1 and March 31 and outside the stated period the applied discount is 21,74%. This discount is tied to a specific vehicle category and can be used by natural and legal persons.

GENERAL CONDITIONS OF USE
APPLICATION FORM FOR PHYSICAL PERSONS
APPLICATION FORM FOR LEGAL PERSONS AND BUSINESS ENTITIES
Order form
INSTRUCTION FOR INSTALLATION AND USE OF THE ETC DEVICE (ETC)

ETC 13,04%

Post-paid model (subsequent payment)

  • 13,04% discount
  • ENC account tied to a specific vehicle category 
  • Defered toll payment via Amex American American.jpg, Diners diners.jpg, Mastercard master.jpg, Visa visa.jpg or INA card ina card web.jpg
  • Toll costs in the period of one month are shown in the monthly invoice per contracted card 
  • Price of ETC device is HRK 122
  • ETC account balance can be seen on the toll collection web portal 
  • Information for access to toll collection web portal is provided when opening the ETC account 


1. GENERAL CONDITIONS OF USE
2. APPLICATION FORM FOR PHYSICAL PERSONS 
3. APPLICATION FORM FOR LEGAL PERSONS AND BUSINESS ENTITIES 
4. INSTRUCTION FOR INSTALLATION AND USE OF THE ETC DEVICE (ETC)

ETC 30,43%

Motorway users can pay toll for all vehicle categories with credit cards within the system of subsequent charging with discount of 13.04% using the electronic toll collection device (ETC).

Credit cards that can be used to arrange standing order payment via ETC device are Amex American.jpg, Diners diners.jpg, MasterCard master.jpg, Visa  visa.jpg INA card ina card web.jpg , DKV DKV_logo mali.jpg and UTV UTA karticaweb_0.jpg .

UTA kartica.jpg      DKV_Card_vecaweb.jpg

 

GENERAL CONDITIONS OF USE
APPLICATION FORM FOR PHYSICAL PERSONS
APPLICATION FORM FOR LEGAL PERSONS AND BUSINESS ENTITIES

Application form


PRE-PAID PRODUCTS OF HRVATSKE AUTOCESTE d.o.o.

ETC PACKAGES


ETC package is a product consisting of an ETC device (the so-called ENC) with a deposited toll value with the calculated discount in an amount of 21,74% and the pertaining holder. Three types of ETC packages for the first vehicle category are offered: Package for HRK380.61, Package for HRK544.34, and Package for HRK882.60, and for II, III and IV vehicle category a Package for HRK882.60. 

ETC packages can be used immediately to pay toll on motorways operated by Hrvatske Autoceste d.o.o. and Autocesta Rijeka - Zagreb d.d.
Once the deposited amount has been spent, the device may still be used after replenishing the account. 

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PACKAGE PRICE TYPE OF VEHICLE DISCOUNT PLACE OF SALE INCLUDED IN PACKAGE
HRK 380.61 passenger car 21,74% toll plaza, POS HRK 120 ETC device + HRK 333 toll
HRK 544.34 passenger car 21,74% toll plaza, POS HRK 110 ENC device + HRK 555 toll
HRK 882.60 passenger car 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for II vehicle category II vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for III vehicle category III vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for IV vehicle category IV vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll

SMS VOUCHERS

By buying one of the four offered SMS vouchers (of HRK100, HRK300, HRK500 and HRK900) you can simply replenish your ETC device account with the calculated discount of 21,74%, by sending an SMS text message saying "secret number - number of ETC device" to 810422.

SMS vouchers can be purchased at all toll plazas of Hrvatske Autoceste d.o.o. 24/7 and at the following points of sale: TISAK, INA, CRODUX DERIVATI, TIFON, ZAGREBAČKA BANKA, iNOVINE, HRVATSKA POŠTA and PETROL. The users of ETC SMS service pay for the sent SMS message according to the standard price list of the Telecom operator whose service they use.
 

ENC BON 100 kn NOVO_0.jpgENC BON 300 kn prednja NOVO_0.jpg
ENC BON 500 kn prednja NOVO_0.jpgENC BON 900 kn prednja NOVO_0.jpg

 

Replenishing the ETC device (ENC device) via text message (SMS service)


All denominations ensure a toll discount of 21,74%.

  1. After taking out the purchased voucher from the protective foil, gently scrape the protective foil 
  2. Underneath the scraped off foil there is a 14 digit voucher code 
  3. Enter the 14 digit voucher code into the text message 
  4. After the dash enter first 12 digits from your ETC device (the number is on the left side of the device) 
  5. Example what a message for voucher code 12345678901234 and ETC number 020098765432 should look like                              Example: 12345678901234-020098765432
  6. Send a message to 810422
  7. Send a message to +385912080422 if you are a foreign operator mobile phone user 
  8. Shortly after sending, you will get a notification about the successful replenishment of your ETC account 
  9. Users of ETC SMS service pay for the sent text message according to the standard price list of the Telecom operator whose service they use. 


ETC replenishing via Internet Banking

ETC account may be replenished via Internet Banking through a transaction on: 

  • HAC giro account No. 2340009-1502010330,
  • IBAN: HR1523400091502010330 where the reference number should list the first 12 digits from the ETC device 
  • by creating a quotation via toll collection web portal https://prodaja.hac.hr/ with the evident reference number